Integrating SolutionsNever Miss a Job
07882 949852Ring the number. She answers.
For plumbers, electricians & heating engineers

Your phone gets answered.
Every time.

You can't take a call with your hands in a fusebox. So we give you a secretary who works around the clock. She knows your prices and the areas you cover, answers the customer's questions, books the job into your diary, and texts you the details.

Watch her answer a call See what you're losing
A plumber working under a kitchen sink while his phone rings beside him
Draft for review — real phone number, prices and photographs go in before this goes live.
Tuesday night, 9:41pm

Watch her take
a real call.

You're at your daughter's school play. Phone on silent. A customer has water coming through her kitchen ceiling. Here's the whole thing, word for word — press play to watch it happen in real time.

0:26 Whole call shown below
9:41pm

The phone rings. You don't hear it.

Answered

Good evening, Hartley Plumbing and Heating. How can I help?

Caller

Hiya — I've got water coming through my kitchen ceiling. Can anyone come out tonight?

Answered

Sorry to hear that. First thing — can you find your stopcock? It's usually under the kitchen sink. Turn it clockwise and that'll stop it getting any worse.

Caller

Right… got it. It's slowing down already.

Answered

Good. Dave's out on a job tonight, but he covers your area and keeps a slot free at 8am. It's £95 for the first hour, parts on top, and he'll give you the price before he starts. Shall I book it?

Caller

Yes please. Sarah Taylor, 14 Ashfield Road.

Answered

Booked for 8am, Sarah. You'll get a text to confirm, and Dave will ring when he's on his way. Keep that stopcock off tonight.

In your diary
Wed 8:00am Sarah Taylor · Ashfield Rd · Leak
Messages9:41pm
New booking

Emergency booked for the morning.

Who
Sarah Taylor · 07700 900118
Where
14 Ashfield Road
Job
Leak through kitchen ceiling. Water now off.
When
Wed 8:00am
Told her
£95 first hour + parts

Same details by email, so you've got a record.

26sStart to finish
2Rings before it picked up
0Things you had to do

You were watching
the school play.

How it works

One call.
Five things happen.

That's the whole service. Nothing to install, nothing to log into, nothing to learn. You keep the same number you've always given out.

01

She picks up

Two rings, day or night. They talk to someone instead of hearing a beep.

02

She knows the answers

Your prices. Your areas. Whether you're Gas Safe. What you don't do.

03

She takes the details

What's wrong, where they are, how urgent, and the best number to ring back.

04

She books the job

She can see your diary. She offers a slot you're actually free for, and puts it in.

05

She tells you

A text and an email. Read it when your hands are free.

What she actually says

Ask her what
your customers ask.

This is the bit that makes it worth having. An answering service takes a message. Yours answers the question — because we spend an afternoon getting your business out of your head first.

She isn't a person. On the phone your customers won't know that — and that's rather the point.

Question

Answer

Why

Wherever you are

You're busy.
It isn't.

Pick what you're doing when the phone goes. The answer's the same every time.

Situation

Outcome

Answered. Booked. You found out afterwards.

The bit nobody adds up

Nobody rings a plumber
and then waits.

They ring the next one on the list. You never hear the phone, you never get a voicemail, and you never find out about the job you didn't get. Drag the sliders and see what a normal week costs you over a year.

Work out what you're losing
5
Most sole traders guess low. Count the missed calls on your phone from last week.
£180
Call-out and a repair, not your biggest job of the year.
Walking out the door every year
£23,400

130 jobs you never knew rang.

Work you're losing now£23,400
What we cost for a year£3,564
Difference, in your pocket£19,836

£297 a month, so £3,564 a year. On the numbers above you'd need to save 20 jobs a year to break even — the rest is yours.

Not our number, someone else's: a study of 2,241 businesses found the ones that got back to a new enquiry within the hour were nearly seven times more likely to actually get talking to that customer. Nearly a quarter never replied at all.
Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review, March 2011.

Your trade

Three trades.
Same missed call.

The job changes. The moment doesn't — the phone always goes when both your hands are full.

A roofer kneeling on a tiled roof, driving a screw with both hands on the drill
Both hands on the drill. The phone rings anyway.
Saturday, 7:20pm — you're at a wedding

The burst pipe you'd have heard about on Monday.

A burst under the floorboards a few streets from your last job. She rings you first, because you did her mum's bathroom.

Your phone's in a jacket on a chair. The call gets answered anyway, and the caller is talked through the stopcock before it gets any worse.

Booked for 8am Sunday — because you told us you'll do Sundays for emergencies.

You check your phone between the speeches. It's already done.

Job kept
Customer
H. Doran · 07700 900244
Area
Ashfield Road, 4 miles
Problem
Burst pipe under floor, water off
Booked
Sun 8:00am
Worth
£340
Yours
What else we fix

Once the phone's
sorted, we look
at the next leak.

We only sell you the next thing once the one before it is working. Every one of these is a problem you've already had this month.

Start hereNever Miss a Job
The problem

You can't answer on the tools, and people don't leave messages. They ring the next number.

What you get

Every call answered, questions handled, job in your diary, details texted to you.

NextChasing quotes
The problem

You send a price, hear nothing, and feel daft ringing them. Half go to whoever chased.

What you get

A polite nudge after three days, another after a week. You hear the second they reply.

NextGetting reviews
The problem

Hundreds of good jobs and eleven Google reviews, because you never remember to ask.

What you get

A text the evening you finish, while they're still pleased. One tap and it's done.

NextService reminders
The problem

Every boiler needs doing yearly and every certificate runs out. Nobody reminds them, so they ring someone else.

What you get

A reminder at eleven months, booked straight back in. Work you've already earned.

LaterGetting found
The problem

You're on page three for “emergency plumber” in your own town.

What you get

A proper website and Google listing — worth doing once you can answer every call it brings.

The next step

Twenty minutes
on the phone.

Tell us roughly how many calls you miss and what a job's worth to you. If the numbers don't stack up we'll say so, and you've lost twenty minutes. If they do, we'll have you running inside two weeks.

Every month
£297
Answering, bookings, your texts and emails, and changes whenever your prices or your areas change.
To set it up
£297
One-off. Learning your business, building it, and testing it with you before she takes a single real call.

Setup price to be confirmed. For most trades one recovered job a month more than covers the £297.

Book your twenty minutes

We'll ring you when it suits. No card, no contract.

  • You keep your own number. Nothing changes for your customers.
  • You hear her working before she takes a real call.
  • A month's notice to stop. No tie-in.